Virtual Cable and Ringover join forces to improve communications in digital work environments

by | Apr 12, 2023

TAGS: Alliances
Virtual Cable clients will now have one of the most advanced Contact Center as a Service (CCaaS) solutions on their virtual desktops and applications for greater quality and stability in their communications with users.
Alianza tecnológica Virtual Cable

Virtual Cable, a company specializing in the digital transformation of the workplace, has signed a global technology alliance with Ringover. This European communications operator offers a 100% cloud-based omnichannel communication solution that can be deployed in just three minutes. Thanks to this agreement, Ringover’s cloud communication solution is recommended for Virtual Cable clients to integrate into their VDI platforms with UDS Enterprise. The flexibility and Open Source base of the UDS Enterprise family facilitates its compatibility with any third-party software, such as cloud communication tools.
After numerous tests, Ringover’s CCaaS solution has proven optimal for the virtual desktops and applications environments developed by Virtual Cable, as it provides excellent communication stability and quality. This will allow companies and public institutions that work with Virtual Cable‘s solution, including the Complutense University of Madrid, Fagor, the Region of Murcia, and the General Directorate of Civil Protection and Emergencies, to improve their communication experience with customers.

VDI solutions have become essential in new work scenarios where hybrid systems prevail. They allow all types of professionals to perform their work remotely and facilitate the digital transformation of all organizations. In this context, cloud communication tools, such as those offered by Ringover, complement virtual desktop or virtual application solutions, such as Virtual Cable’s UDS Enterprise. These deliver better quality and flawless stability than other solutions on the market, providing a direct communication channel with customers with all connectivity guarantees.

“We needed to offer our users an external solution for high-quality calls and videoconferences to contact their customers, capable of seamlessly integrating with our desktop and application virtualization solutions,” said Félix Casado, CEO of Virtual Cable. “After testing various options, Ringover’s solution has undoubtedly proven to be one of the best suited to our UDS Enterprise VDI software. We are delighted with the start of what we are sure will be a collaboration that will help us further improve our customers’ experience.”

“The alliance with Virtual Cable is a natural step in our business development since, as a cloud communication tool provider, our products are highly focused on delivering service in hybrid environments,” says Johanna Arias, Country Manager for Spain & LATAM at Ringover. “We are very proud that a company of Virtual Cable’s prestige, which provides service to many organizations worldwide, has chosen us as the recommended CCaaS solution for its clients, to whom we hope to provide a fluid and simple communication tool. We are sure this partnership will help us grow in Spain and other markets.”

Ringover’s solution helps SMEs and large companies improve their customer communications. In addition, it does not require an initial investment, maintenance, or update costs and integrates with all types of infrastructures and systems. Among the benefits that Ringover brings to companies, it is possible to increase their productivity and billing, making the most innovative tools and all the necessary training available to sales teams to achieve greater efficiency, as well as save time and costs.

Virtual Cable, on the other hand, has developed UDS Enterprise, a new software concept to create a fully personalized workplace virtualization platform. It provides secure 24×7 access, from anywhere and device to all applications and software of an organization or educational center. It combines Windows and Linux desktop and application virtualization and remote access to Windows, Linux, and macOS devices in a single virtual console. Its Open Source base guarantees compatibility with any third-party technology. It can be deployed on-premise, on public, private, hybrid, or multi-cloud. Even combine multiple environments simultaneously and perform automatic and intelligent overflows to optimize performance and efficiency. All with a single subscription.

To check first-hand the benefits of the joint solution developed by Virtual Cable and Ringover, you can schedule a demo with our experts at this link.



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